Placeholder for legal review
Privacy policy
Draft — not yet reviewed by counsel
Privacy is a default here, not a setting. Client details are visible to the freelancer they booked with and to nobody else.
Who handles your data
For a booking, the freelancer you booked with is the controller of your details. Sulit Suites processes those details on their behalf as their software provider. For freelancer accounts, Sulit Suites is the controller.
What we collect
From clients: the name, email, optional phone number and message you enter when booking, plus the booking itself and its payment status. From freelancers: account email, business profile, availability, services and booking history. We also keep basic security and error logs.
What we do not collect
We never receive or store raw card numbers — payments are handled by the payment processor. We do not sell data, do not run advertising trackers, and do not share client lists between freelancers.
Calendar and notifications
When a freelancer connects an external calendar, only a busy block with a neutral title and the time window is sent. Client names, contact details and messages are deliberately kept out of external calendar payloads. Notification previews can be kept minimal so nothing sensitive appears before you open the message.
How long we keep it
Booking and payment records are kept while the freelancer's account is active, and afterwards only as long as tax and accounting rules require. Audit entries are kept to protect both sides in a dispute.
Your choices
You can ask the freelancer you booked with to correct or delete your details. Freelancers can ask us to export or delete their account data; self-service export and deletion from the dashboard are not yet available. Requests we receive directly about a booking are forwarded to the relevant freelancer.
Payments
Card payments are taken on Stripe's own hosted pages. Card numbers never reach Sulit Suites. We keep the amount, currency, status, the processor's reference for the payment and any refunds against it, so receipts, balances and fees can be reconciled and disputes answered.
Who else sees it
Our hosting and database provider, Stripe for payments, and our email provider for booking confirmations and receipts. Data may be processed outside Australia by those providers. We do not sell data and do not share it with anyone else except where the law requires it.
How we protect it
Every record is scoped to the freelancer who owns it and enforced in the database itself, not just in the app. Access to the platform's admin tools is limited to named accounts and is logged. Security-relevant actions, including suspensions and refunds, are written to an audit trail.
Contact
Questions about this policy, or a request to access or delete your data, can be sent to hello@sulit.today or through the Help page. Access and deletion requests are answered within 30 days.